{"id":8454,"date":"2023-02-07T16:13:57","date_gmt":"2023-02-07T16:13:57","guid":{"rendered":"https:\/\/woyintaylor.com\/?page_id=8454"},"modified":"2023-08-29T15:20:15","modified_gmt":"2023-08-29T15:20:15","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/woyintaylor.com\/en_us\/help-centre\/","title":{"rendered":"Help Centre"},"content":{"rendered":"

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Help Centre<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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One place to answer any questions you have about when your order will be delivered, what payment options we offer, how to care for your pieces, and more. Tap a button on the right to get started.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Frequent Questions<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Delivery<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Returns<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Care Guide<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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About Woyin Taylor<\/strong><\/p>
When was Woyin Taylor founded: We had a soft launch in 2017 and commenced full operations in 2020. Please visit the\u00a0About us<\/u><\/b><\/a>\u00a0page for more about our heritage, vision, mission and values.<\/p>
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Our Products<\/strong><\/p>
What are your products made of?<\/p>
Our products are made from locally sourced animal leather such as snakeskin, croc embossed, goatskin and more.<\/p>
How are your products made?<\/p>
Our products are made by skilled artisans from locally sourced leather across Nigeria.<\/p>
Are your products durable?<\/p>
We aim to produce timeless and long-lasting leather products for our community.<\/p>
Shipping and Returns <\/strong><\/p>
What locations do you deliver to?<\/p>
Currently, we only deliver to locations across Nigeria and the UK. More countries will be added shortly. Please visit our\u00a0Shipping and Returns<\/u><\/b><\/a>\u00a0<\/b>page (please include the link) for more information.<\/p>
How long does delivery take?<\/p>
Generally, you should receive your order within 2-5 days within Lagos, Nigeria and 5-10 outside Lagos.<\/p>
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Payment bag once items are added to the cart.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Domestic Shipping (within Nigeria)<\/strong><\/p>
The following options are available at checkout:<\/p>
Standard Shipping<\/strong><\/p>
Within Lagos: 1 \u2013 2 working days<\/p>
Other states: 3 \u2013 10 working days<\/p>
Items are delivered Monday \u2013 Saturday.<\/p>
Please see our delivery guide for shipping costs across Nigeria.<\/p>
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Location<\/strong><\/p><\/td>
Shipping Cost (N)<\/strong><\/p><\/td><\/tr>
Lekki, Ikoyi and VI<\/p><\/td>
1,500<\/p><\/td><\/tr>
Ikate \u2013 Ajah<\/p><\/td>
2,500<\/p><\/td><\/tr>
Yaba and Surulere<\/p><\/td>
2,500<\/p><\/td><\/tr>
Lagos Island<\/p><\/td>
2,000<\/p><\/td><\/tr>
Lagos Mainland (Ikeja, Magodo and environs)<\/p><\/td>
4,000<\/p><\/td><\/tr>
Oshodi and beyond<\/p><\/td>
5,000<\/p><\/td><\/tr>
Ibadan<\/p><\/td>
5,000<\/p><\/td><\/tr>
Abuja<\/p><\/td>
6,000<\/p><\/td><\/tr><\/tbody><\/table>
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Note: Orders may take more than the indicative delivery times to process during busier periods.<\/strong><\/p>
International Shipping<\/strong><\/p>
We now offer worldwide shipping from Nigeria to the UK, with an estimated delivery timeframe of 10 \u2013 15 working days. Delivery costs depend on the courier company \u2013 the price will be communicated at checkout.<\/p>
Other countries will be added shortly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We do hope you enjoy your Woyin Taylor product. However, if you are unsatisfied, contact us within 72 hours. You can choose to return the product or contact us for pick-up of the product (this is dependent on your location).\u00a0 We will inspect the product and provide our feedback within 48 hours.<\/p>
We reserve the right to refuse a refund or exchange if goods show signs of wear and tear or are not returned in a resalable condition.<\/p>
We cannot offer an exchange or refund on a personalised item if the product is faulty.<\/p>
Refund terms are subject to change and at the discretion of the company.<\/p>
For more on our Terms and Conditions, please visit our T&C page<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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To enjoy\u00a0your product for many years to come, we advise that you carefully follow these instructions to care for your leather product<\/p>
Never overload your product.<\/li>
Carefully store away product in a dust bag after each use.<\/li>
Clean product with a soft, damp cloth<\/li>
Never use soap or solvent to clean.<\/li>
Keep the product dry and avoid contact with\u00a0with water. Should the product come in contact with water, do not rub the leather. Tap gently with a plain dry cloth to absorb the liquid.<\/li>
Always store at room temperature or in a cool dark place.<\/li>
Keep product away from rough and abrasive surfaces.<\/li>
Avoid exposure to direct sources of heat and sunlight, to prevent colour fading.<\/li>
Avoid contact with alcohol, high alkaline or greasy substances (perfumes, wipes, cosmetics).<\/li>
Apply a leather wax in circular motions\u00a0occasionally to prevent fading.<\/li><\/ul>
Leather is a natural material and may naturally show minor variations in colour or imperfections such as marks. These contribute to the beauty and uniqueness of leather.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Would you rather get in touch? \n Contact Us<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"
Help Centre One place to answer any questions you have about when your order will be delivered, what payment options<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8454","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woyintaylor.com\/en_us\/wp-json\/wp\/v2\/pages\/8454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woyintaylor.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woyintaylor.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woyintaylor.com\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woyintaylor.com\/en_us\/wp-json\/wp\/v2\/comments?post=8454"}],"version-history":[{"count":122,"href":"https:\/\/woyintaylor.com\/en_us\/wp-json\/wp\/v2\/pages\/8454\/revisions"}],"predecessor-version":[{"id":12625,"href":"https:\/\/woyintaylor.com\/en_us\/wp-json\/wp\/v2\/pages\/8454\/revisions\/12625"}],"wp:attachment":[{"href":"https:\/\/woyintaylor.com\/en_us\/wp-json\/wp\/v2\/media?parent=8454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}